Shipping policy

Shipping Policy for Ozogenie

Thank you for shopping with Ozogenie. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within [1–3 business days] after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
You will receive a confirmation email once your order has been placed and another notification when it has been shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: [3–12 business days]
- Express Shipping: [3-5 business days]

Delivery times are estimates and may vary due to unforeseen delays.

4. Shipment Confirmation & Tracking

Once your order is shipped, you will receive a tracking number via email.
You can use this number to monitor your shipment status.

5. Delays & Issues

Ozogenie is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances such as weather conditions.
If your order is significantly delayed, please contact our support team.

6. Incorrect Address

Please ensure that your shipping address is accurate.
Ozogenie is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.

7. Damaged or Lost Packages

If your order arrives damaged, please contact us within [48 hours] with photos of the product and packaging.
If your package is lost in transit, we will work with the shipping carrier to resolve the issue.

8. International Shipping

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Delivery times for international orders may vary depending on destination and customs processing.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us:

Website: Ozogenie

By placing an order with Ozogenie, you agree to the terms outlined in this Shipping Policy.