Shipping policy
Shipping Policy for Ozogenie
Thank you for shopping with Ozogenie. This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Order Processing
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All orders are processed within [1–3 business days] after payment confirmation.
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Orders are not processed or shipped on weekends or public holidays.
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You will receive a confirmation email once your order has been placed and another notification when it has been shipped.
2. Shipping Rates & Delivery Estimates
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Shipping charges are calculated at checkout based on your location and selected shipping method.
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Estimated delivery times:
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Standard Shipping: [3–12 business days]
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Express Shipping: [3-5 business days]
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Delivery times are estimates and may vary due to unforeseen delays.
4. Shipment Confirmation & Tracking
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Once your order is shipped, you will receive a tracking number via email.
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You can use this number to monitor your shipment status.
5. Delays & Issues
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Ozogenie is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances such as weather conditions.
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If your order is significantly delayed, please contact our support team.
6. Incorrect Address
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Please ensure that your shipping address is accurate.
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Ozogenie is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
7. Damaged or Lost Packages
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If your order arrives damaged, please contact us within [48 hours] with photos of the product and packaging.
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If your package is lost in transit, we will work with the shipping carrier to resolve the issue.
8. International Shipping
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International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
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Delivery times for international orders may vary depending on destination and customs processing.
9. Contact Us
If you have any questions about this Shipping Policy, please contact us:
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Website: Ozogenie
By placing an order with Ozogenie, you agree to the terms outlined in this Shipping Policy.